Frequently Asked Questions

General

What notes will not be graded by PMG?

PMG will not grade notes that are counterfeit, are of questionable authenticity or have been altered. Most notes that are issued for reasons other than socioeconomic exchange are not eligible for PMG certification and PMG will not grade checks, stocks or satire and advertisement scrip. In addition, PMG maintains a list of specific note types that are not eligible for PMG certification. Learn more >

What does it mean if my note was returned with a label that says "Questionable Authenticity"?

If PMG graders believe that a note is likely not genuine, but its research is inconclusive, the note will be labeled "Questionable Authenticity" and not encapsulated. In most instances, the full grading fee will be refunded. However, notes without serial numbers, unique serial numbers or identifiable serial numbers, as well as notes with a block number only, will be assessed a £5 processing fee. Examples of these notes include, but are not limited to, select Specimens, Proofs, Essays, Fractional Currency, US Remainders and regular issue notes with block numbers only.

For more information, click here.

What is Exceptional Paper Quality (EPQ)?

An Exceptional Paper Quality (EPQ) note is, in the opinion of PMG graders, completely original. EPQ notes will not have been physically, chemically or materially processed to give the appearance of a higher grade. Notes exhibiting normal wear-and-tear for their grade are eligible. All notes graded Very Fine 25 and higher will be evaluated for the EPQ designation. Notes must qualify for the EPQ designation to grade Gem Uncirculated 65 and higher.

What is the PMG Star () Designation?

PMG assigns its trademarked Star () Designation to notes that have exceptional eye appeal for their assigned numeric grade. For a note to be designated with a Star () by PMG, it must exhibit exceptionally strong plate and/or overprint embossing, vibrant ink color, and pristine paper quality exceeding the well-established standards used to determine the Exceptional Paper Quality (EPQ) Designation.

All US and world notes are automatically evaluated for the distinction of the PMG () Star Designation. Notes that do not qualify for the EPQ Designation will be disqualified from receiving the Star Designation.

Notes graded PMG Gem Uncirculated 70 must also qualify for the PMG Star () and EPQ Designations.

What is a “Net” grade?

The NET designation indicates a note that has problems that are more severe than can be reflected by the note’s assigned numeric grade. If a note receives the NET designation, the severe problem or problems will be listed. The grade portion of the PMG Guarantee does not apply to Notes given a NET designation by PMG. Notes with the NET designation are guaranteed to be genuine only.

What is a Pedigree?

A pedigree describes the current and/or past ownership of a note. It notates the collector or collectors who have previously owned a particular note. For example, a note from the collection of Drs. Edward and Joanne Dauer may be pedigreed “Drs. Edward and Joanne Dauer” or “Dauer” on the PMG certification label. PMG will pedigree notes to significant collectors or collections if sufficient documentation is provided. Pedigrees can also be used to describe hoards. A submitter may request that their own name or the name of a collection be listed as the pedigree on the PMG certification label, subject to PMG’s approval.

What do I do if I think my PMG-certified note is overgraded?

PMG offers a free Appearance Review service in the event that someone believes that a PMG-certified note is overgraded. Notes that are reviewed and downgraded by PMG are covered by the comprehensive PMG Guarantee of grade and authenticity. To read the full PMG Guarantee, click here.

What do I do if I think my PMG-certified note is undergraded?

If you believe your PMG-certified note is undergraded, you may submit it to PMG under the “ReGrade” service tier. An applicable grading tier must also be selected.

PMG Grading Process

What is the PMG grading process?

When a submission is received by NGC UK, it is opened by trained staff under security cameras. Each note is entered into NGC UK’s proprietary system and assigned a unique identification number with a barcode that is used to track the note throughout the PMG grading process. Relevant submission information, including a description of each note, is entered into a proprietary computer tracking system.

NGC UK sends submissions with insurance coverage (based on the submitter’s declared value) to PMG headquarters in the US for authentication, grading and encapsulation. Upon arrival at PMG headquarters, the submission’s status is updated, and the notes are separated from the submission paperwork so that PMG’s graders never know the submitter's identity, which ensures impartiality.

Notes are then transferred to the PMG grading room, where multiple professional graders carefully examine each note. After grading, notes are encapsulated in PMG’s archival-quality holder designed for long-term preservation and protection.

After encapsulation, notes are returned to the PMG grading room for a final inspection.

Finally, the notes are matched to the original submission form and brought to PMG’s shipping department. Every note is individually counted and checked against the submission paperwork to make certain that no mistakes occurred. Notes are then securely packaged in a sturdy cardboard box and are ready to be sent back to NGC UK, again with insurance coverage based on the submitter’s declared value.

What measures are in place at PMG to ensure the safety of my notes?

PMG headquarters is a secure 6,000-square-meter purpose‐built facility with two large vaults, a staff of armed guards and more than 150 security cameras. NGC UK also has extensive security measures in place to protect collectibles in its care.

All submissions are opened under security cameras and each note is immediately assigned a unique identification number that is used to track it throughout every stage of the grading process. All notes are fully insured while in PMG and NGC UK's possession and are handled only by trained staff.

Why do PMG graders not wear gloves?

Gloves make it more difficult to examine a note and increase the likelihood of it being torn or mishandled. It is widely accepted within numismatics that a note should be held with clean, dry hands and without gloves.

Similarly, librarians who handle rare books are generally discouraged from wearing gloves due to the increased likelihood of tearing a page or otherwise damaging a book. The Library of Congress, for example, states that “contrary to widespread belief, gloves are not necessarily recommended to handle rare or valuable books…it is generally preferable to handle your books with clean hands, washed with soap and thoroughly dried, rather than with gloves.” Extensive research on this subject is available online.

Do you buy, sell or appraise notes?

No. NGC UK and PMG do not buy, sell or appraise notes in order to maintain their independence. NGC UK and PMG are focused on providing expert and impartial assessments of authenticity and grade.

Can I check the status of my submission online?

Yes! NGC UK Collector members and NGC UK Authorized Dealers may log in at PMGnotes.uk to track the status of their submission. Submitters may also contact NGC UK Customer Service at Service@PMGnotes.uk or call + 44 (0) 20 3968 3848.

Holdered Notes

If a note is removed from a PMG holder can I be assured that it will receive the same grade if resubmitted to PMG?

No. Once a note is removed from a PMG holder, the PMG Guarantee no longer applies. This is because PMG cannot account for where that note has been, what if anything has been done to it, and for the overall subjective nature of note grading itself.

What if my PMG-certified note has an outdated Pick catalog number?

PMG attributes most world paper money according to "Pick" catalog numbers described in the Standard Catalog of World Paper Money. These catalogs are continually updated by Krause Publications and, on occasion, some catalog numbers are changed. As a result, some PMG-certified notes are encapsulated with a label that has an outdated Pick catalog number.

Changes to the Pick catalog numbers are completely outside of PMG's control and PMG therefore cannot be responsible for notes that are no longer correctly attributed on the PMG label due to a later Pick numbering change. When attributing notes, PMG will use the most current Pick catalog numbers in the Standard Catalog of World Paper Money. For PMG-certified notes that have a now-outdated Pick catalog number, PMG will discount its ReHolder rate to £9 to update the attribution. Similarly, PMG will offer this discounted ReHolder rate of £9 to update the label for notes that were previously encapsulated with a Pick Unlisted attribution and have since been assigned a specific Pick catalog number.

NGC UK Collector Membership

What are the benefits of NGC UK Collector membership and how do I join?

Paid NGC UK Collector members receive direct submission privileges as well as various discounts. Click here for details.

Can I submit to other Certified Collectibles Group (CCG) companies?

Yes. Your NGC UK Collector membership entitles you to submit to NGC International UK Limited (NGC UK) as well as Paper Money Guaranty (PMG), Numismatic Guaranty Corporation (NGC) and Numismatic Conservation Services (NCS).

Does the grading credit I receive with my NGC UK Premium Collector membership expire?

Yes. This credit expires one year from the day it was issued.

How do I use my NGC UK membership credit?

If you joined as an NGC UK Premium or Elite Collector member, your £120 grading credit will be posted to your account instantly. It will then be automatically applied to your submissions until the credit is exhausted.

If you have a member credit, you must still provide a valid payment method to cover shipping and handling fees.

Now that I have direct submission rights to your grading services, can I submit on behalf of my friends?

No. Your membership is valid for submissions of your collectibles ONLY. You may not submit on behalf of any third party.

Can I transfer my membership credit to a friend to use?

No. The credit is only valid for the member to whom it was issued.

Is my membership refundable?

Because of the benefits you received with your membership, a prorated refund is generally not available. However, if you have signed up for auto‐renewal and have not used any grading credits that you may have received, you may cancel your membership within 30 days of auto‐renewal to receive a refund of your membership fees. Contact NGC UK Customer Service at Service@PMGnotes.uk or + 44 (0) 20 3968 3848 for more information.

How to Submit to NGC UK

Where is PMG located?

PMG’s headquarters is a secure 6,000-square-meter purpose‐built facility in Sarasota, Florida, USA. In the UK, NGC International UK Ltd. (NGC UK), an affiliate of PMG, operates a submission office in Bloomsbury, London. PMG also has submission offices in Munich, Germany, Hong Kong, China and Shanghai, China as well as Official Submission Centers in the UK, the Netherlands, China, Singapore, Korea, Japan, Thailand and Malaysia.

How do I contact PMG?

PMG can be contacted by mail, telephone, fax or email.

United Kingdom
NGC International UK Ltd.
69 Southampton Row, Third Floor
Bloomsbury
WC1B 4ET
London, United Kingdom
+44 (0) 20 3968 3848
+44 (0) 20 3968 3849 fax
Service@PMGnotes.uk

United States
PMG
P.O. Box 4755
Sarasota, FL 34230
United States
1-877-PMG-5570 toll free
+1 941 309 1001
+1 941 309 1002 fax
Service@PMGnotes.com

China – Hong Kong SAR
NGC Hong Kong Ltd.
Suites 1208-10, 12/F, Tower 1,
The Gateway, Harbour City,
25 Canton Road, Tsim Sha Tsui,
Kowloon, Hong Kong, China
+852 2115 3639
+852 2115 3783 fax
Service@PMGnotes.hk

China – Mainland
NGC Shanghai Business Information Consulting Co., Ltd.
Unit 1101-41, Shanghai Central Plaza,
381 Huaihai Middle Road,
Shanghai, China 200020
(+86) 400 635 8226 toll free
(+86) 21 6091 8050
(+86) 21 6091 2581 fax
Service@PMGnotes.cn

Germany
NGC International GmbH
Seidlstrasse 28,
80335 Munich, Germany
+49 (0) 89 550 66 780
Service@PMGnotes.de

India
NGC India Numismatic Services Private Limited
Service@PMGnotes.in

How do I submit to PMG?

NGC UK Collector members may submit their notes directly. Join today!

Once you are a member, you can schedule an appointment to drop off your submissions at NGC UK’s London office, or you can ship your submissions to NGC UK.

To schedule an appointment to drop off at the London office:

Contact NGC UK on +44 (0) 20 3968 3848 or at Service@PMGnotes.uk. You must schedule an appointment to submit in person.

To arrange a shipment to the London office:

The submitter is responsible for selecting the carrier and level of insurance. NGC UK is not liable for losses or damage to notes in transit. Shipments should be addressed to:

NGC International UK Ltd.
69 Southampton Row, Third Floor
Bloomsbury
WC1B 4ET
London, United Kingdom

Note: Submissions sent through the mail must be delivered to NGC UK’s London office during normal business hours.

To arrange a shipment from the London office:

Fill out the UK Return Shipping Form, which can be found here. Make sure to:

  • Enter all information requested in the form.
  • Select your own carrier (which requires a completed shipping label) or authorize NGC UK to arrange shipping and insurance by Malca-Amit according to the rate table in the form (recommended).
  • Make sure you sign your form.
  • Include the completed form with your submission.

Note: If a UK Return Shipping Form is not included with a submission, NGC UK will hold the notes at its London office for pick-up.

Payments to NGC UK are accepted by Visa, Mastercard, American Express, electronic transfer and cheque. NGC UK has online payment portals to make it easier for clients to pay securely by credit card. To learn more, click here.

Many NGC UK Authorized Dealers also accept submissions from the public.

How does Brexit affect submissions to PMG?

Submissions to NGC UK from customers located outside of the UK may be subject to import duties upon arrival in the UK. Customers are responsible for all costs, including any import duties, incurred when shipping to NGC UK. (NGC UK covers all shipping costs between its London office and its US headquarters.)

NGC UK will not ship submissions to customers in the EU. Customers located outside of the UK will need to make their own arrangements to pick up collectibles from NGC UK.

NGC UK encourages customers within the EU to submit to its Germany affiliate, NGC International GmbH (NGC GmbH), to avoid additional costs and complexities due to Brexit. For more information about NGC GmbH, visit NGCcoin.de (for coins) or PMGnotes.de (for paper money).

Alternatively, EU customers may also consider submitting directly to NGC UK’s US headquarters. For more information, visit NGCcoin.com (for coins), PMGnotes.com (for paper money) or CGCcomics.com (for comics, trading cards, magazines and posters).

How do I access the submission forms?

To access submission forms, simply log in, click on the profile symbol (head icon) in the upper right corner of the website and click on "My Submissions." Select the appropriate form for your location and collectible type.

What is the cost of PMG grading?

NGC UK’s grading fees are generally based on a note’s fair market value and the submitter’s desired turnaround time. For a comprehensive list of all NGC UK grading tiers, service tiers, fees and requirements for PMG submissions, click here.

Why do I need to list my note's value on the submission form? How do I know its value?

NGC UK uses the submitter's declared value to insure the note while it is in its care and, when applicable, in transit between NGC UK and PMG Headquarters in the US. The note's value also determines the PMG grading tier. Since PMG guarantees the authenticity and grade of notes that it certifies, it charges a higher fee for more valuable notes. For more information, read the Declared Value Policy.

NGC UK does not value or appraise notes but it does provide a price guide on its website to help collectors approximate their note's value.

PMG World Paper Money Price Guide

Can I drop my notes off at your office?

NGC UK Collector and Dealer members can drop off and pick up their PMG submissions at our UK office in London or at shows by appointment only. To schedule an appointment, contact NGC UK Customer Service at Service@PMGnotes.uk or + 44 (0) 20 3968 3848.

Can I pick up my notes at your office?

NGC UK Collector members and NGC UK Authorized Dealers need to make an appointment with NGC UK to pick up their notes at our office. To schedule an appointment, contact NGC UK Customer Service at Service@PMGnotes.uk or + 44 (0) 20 3968 3848.

Can I check the grade of my submission before I get it back?

The PMG company websites offer a free Submission Tracking resource that enables you to check the status of your submission as it makes its way through the certification process. The Submission Tracking tool is the quickest and easiest way to see that your submission has been received, whether it has been graded and when it is on its way back to you. Grades are available to view online when a submission's status is "Shipped." 

Customer Service representatives do not provide the grades of submissions over the phone.

To access Submission Tracking, simply log in to your account by clicking "Sign In" at the upper right of the PMG website and then clicking on "My Submissions" under your profile symbol.